We offer FREE standard delivery on ALL orders.
Once placed, orders will be processed and dispatched within 1 to 2 working days. They will be sent using either a Royal Mail or Parcel Force 24 hour signed for delivery service, which means that they should be delivered within 2-3 days of an ordering being placed.
Due to Covid19, some orders are taking a little longer to reach recipients due to the number of parcels in the network.
Any orders placed over a weekend will be processed on the next working day.
Orders will only be taken for delivery to a residential or business address and not a public place.
LOCAL DELIVERY (INCLUDES EX8, EX9 AND EX3 POSTCODES)
We are able to offer locals 15% discount on each order placed and sent to a single delivery address. At the online checkout, please select the local delivery option and use the discount code LOCALBUOY.
Delivery to orders within these postcode areas will be carried out by our own staff in electric vehicles.
SIGNED FOR / PROOF OF AGE
Orders will be sent by means of a ‘signed delivery’ where the person signing must be able to prove their age.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods. This means you have seven days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.